Terms & Conditions
By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.
1. Scope of our Service
Through the website we (Info-Botswana) provide an online platform through which all types of accommodation and other service providers (car rentals, activity operators, etc) can be booked. By making a reservation through Info-Botswana, you enter into a direct (legally binding) contractual relationship with Info-Botswana.
The information disclosed on Info-Botswana is based on the information provided to us by accommodation providers. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodation made available.
Our services are available for personal and non-commercial use only. The use of any content or information, software, products or services available on our website for any commercial or competitive activity or purpose is not allowed.
The rates quoted on our website are rack rates and include VAT and an obligatory tourism levy ( and are thus subject to change), unless stated differently on our website or the confirmation email. We do not charge any additional booking fees.
3. Booking procedure & Payment
1. Reservation request via our booking form
After receipt of the booking form we provisionally check availability of the requested accommodation / service. As soon as we acquire the information we contact you by e-mail.
2. Binding booking
Only after written reconfirmation from your side we place a binding booking with the accommodation establishment / service provider.
3. Payment / Deposit
A deposit is only requested if the accommodation facility / service provider demands a pre-payment to secure the booking. The amount is based on the terms & conditions of the accommodation facility / service provider.
Eight weeks before arrival we send you the total invoice, which is payable promptly after receipt onto our German or Namibian account. All bank charges arising from the money transfer must be borne by the remitter. All our rates are quoted in Namibia-Dollar (N$), Euro (€) or Us-Dollar (US$). The conversion is based on the daily exchange rate (cheque rate) provided by Bank Windhoek.
Due date of payment: The due date of payment is strictly 14 days after receipt of the invoice. Due to fluctuations in the exchange rate Info-Botswana reserves the right to issue a revised invoice if payment is not received within the given period. The invoice with the revised exchange rate is then binding.
Please take note that we do not accept payment by credit card.
4. Final booking confirmation
After receipt of complete payment we send you the voucher(s) by e-mail. Please print these and present them to the accommodation facility / service provider on arrival.
5. Campsite bookings
Please be advised that we are not able to proceed any camping requests.
4. Self drive service
When booking your complete self-drive safari and rental car with Info-Botswana we offer an additional self-drive service. You will receive a file with detailed route description, a Botswana map, a Botswanan pre-paid telephone card, a telephone list and general information - with no extra costs.
5. Cancellation policy
You can at any time cancel you booking with Info-Botswana. Please note that cancellation fees may apply when cancelling. These fees comply with the terms and condition of the respective accommodation and / or service provider. The day of cancellation is the following day of your written message to us.
As a guideline please find the most common, nonbinding fees:
- 30 to 16 days before arrival: 50% of the outstanding total amount
- 15 to 11 days before arrival: 80% of the outstanding total amount
- Less than 10 days before arrival / no show: 100% of the outstanding total amount
Please note that it is common practice for accommodations in Botswana to request a 20 - 50% non-refundable deposit payment to confirm a booking.